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ASUS
PROVIDE THE HIGHEST INDUSTRY STANDARD DEAD PIXEL POLICY
ASUS provide the highest industry standard dead pixel policy which is batter than
DELL, HP, SONY, Compaq , Gateway and etc. ASUS is not the LCD manufacturer. (Hitachi, Sharp, Samsung, etc. do).
The industry standard dead pixel policy is defined by LCD manufacturer.
ASUS COMPUTER INTERNATIONAL LCD PANEL ZERO BRIGHT DOT GUARANTY POLICY
DATE OF REVISE: MARCH 16, 2005
SUBJECT:
REVISE CURRENT LCD "DEAD PIXEL" POLICY IN ORDER TO MEET THIS YEAR'S
NEED AND REDUCE SOME CONFUSING OR ARGUMENT, ALSO STANDARD THE PROCESS
FOLLOW BY THE HEADQUARTER.
TARGET MODEL:
ASUS BRANDED NOTEBOOK (ASUS ENSEMBLE) WITH SELECTED MODELS (W1/ W2/V6V) ONLY.
COVER PERIOD:
WITHIN FIRST 30 DAYS OF NOTEBOOK PURCHASING BASED ON END USER'S PURCHASING INVOICE DATE.
CONTENT:
CUSTOMER WHO PURCHASE SELECTED ASUS BRANDED IN THE NORTH AMERICA
WITH "ZERO BRIGHT DOT FREE" (ZBD) GUARANTY SERVICE COVERED ELIGIBLE
FOR ZBD FREE LCD PANEL EXCHANGE CLAIM WITHIN FIRST 30 DAYS OF PURCHASE,
THE FIRST 30 DAYS’ PERIOD DIRECT APPLY TO THE END-USER, ANY CLAIMER
NEEDS TO PROVIDE THE INVOICE TO PROVE IT WITHIN FIRST 30 DAYS.
END-USER MAY CONTACT OUR NOTEBOOK TECHNICAL SUPPORT / RMA SERVICE Rep. FOR
RETURNING NOTEBOOK'S LCD PANEL EXCHANGE;
THIS SERVICE WILL NOT IMPLY TO THE "DOA", WHICH MEANS NO REPLACEMENT/CREDIT
CAN BE CLAIMED.
THIS GUARANTY SERVICE PROGRAM ONLY COVER FIRST 30 DAYS OF END USER PURCHASING,
ANY CLAIM CASE IF OVER OUR GUARANTY PERIOD, THEN WILL ONLY TREAT AS
REGULAR RMA PROCESS, AND WILL NOT ACCEPT ANY ZBD LCD PANEL EXCHANGE, ASUS
SERVICE ONLY FOCUS ON FUNCTIONAL REPAIR (THERE IS NO ZBD WILL BE OFFER
EVEN LCD REPLACED).
THERE WILL HAVE $50 SERVICE CHARGE FEE TO THE USER WHO INSIST TO HAVE LCD
PANEL EXCHANGE WITH ZBD OVER OUR FIRST 30 DAYS GUARANTY PERIOD.
REGULAR LCD PANEL WARRANTY:
IF ANY OF THOSE AFTER 30 DAYS‘
CLAIM MEET FOLLOWING CATEGORY THEN WILL ALLOW TO HAVE LCD PANEL
EXCHANGE BUT NOT ZBD GUARANTY:
a) OVER 3 BRIGHT DOTS OR 6 BLACK DOTS OR 8 MIXED BRIGHT AND BLACK DOTS
IN TOTAL.
b) 2 ADJACENT BRIGHT DOTS OR 2 ADJACENT BLACK DOTS.
c) 3 BRIGHT AND / OR BLACK DOTS WITHIN AN AREA OF RADIUS 7.5mm.
FOR THOSE MODELS WHICH ARE NOT COVERED BY "ZBD" GUARANTY SERVICE
PROGRAM AUTOMATICALLY IMPLY TO THIS "REGULAR LCD PANEL WARRANTY" AND
START FROM THE FIRST DAY OF THE NOTEBOOK PURCHASE.
Notes:
1. This regular LCD Panel Warranty's LCD panel replacement is not ZBD guaranty, it is follow by the industry standard.
2. This policy will effect from January, 2005 with factory serial number start with
"5" on selected ASUS branded models. In order to protect our valued
customers' property.
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