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IF FOR ANY MANUFACTURE DEFECTS IN BOTH MATERIAL AND WORKMANSHIP,
YOU MAY ASK FOR EXCHANGE/REPLACE A SAME ONE WITHIN 7 DAYS
OF THE DATE OF SHIPPING OF YOUR PURCHASE.
ASUS WILL NOT EXCHANGE THE OPENED SOFTWARE. THE ASUS BRAND ENSEMBLE
NOTEBOOKS PC / EEEPC FAMILIES WILL NOT BE REFUNDABLE AND RETURNED. ALL EXCHANGE/REPLACE
MUST REQUIRE USE
RETURNED MATERIAL AUTHORIZATION (RMA) NUMBER FROM ASUS COMPUTER
INTERNATIONAL, INC.,
WHICH MUST APPEAR ON ALL COMMUNICATION ABOUT THE EXCHANGED ITEM AND ON THE OUTSIDE OF THE SHIPPING PACKAGING.
To ask for exchange/replace the same new products, you must, within 7 calendar days of your original ship date,
call Asus Computer International, Inc. Notebooks Service Department at 1.510.739.3777 (Select Option 3) or
email to:
http://vip.asus.com/eservice/techserv.aspx
to receive a Return Merchandise Authorization (RMA) Number, which must appear on all communications about
the Exchanged Product, and on the outside of the shipping packaging.
Do not write this number on the actual item box as all materials must be received in like-new condition.
You must ship the products to Asus Computer International, Inc. in their original packaging, prepay shipping charges,
and insure the shipment or accept the risk of loss or damage during shipment.
Opened software with not be exchangeable. You do not need to open the software to register your equipment.
Returned products must be in as-new condition, and all of the manuals, diskettes,
CD, power cables,
and other items included with a product must be returned with it.
Customer must use whatever means is necessary to ensure that product is returned to and
received by Asus Computer International, Inc. within 14 Calendar Days of the Date of SHIPPING.LIFETIME FREE TECHNICAL SUPPORT
ASUS WILL PROVIDE FREE TELEPHONE TECHNICAL ASSISTANCE TO THE ORIGINAL PURCHASER OF A
ASUS PRODUCT FOR
AS LONG AS THE ORIGINAL PURCHASER CONTINUES TO POSSESS THE PRODUCT.
ASUS 1-YEAR or 2-YEARS INTERNATIONAL LIMITED PARTS / LABOR WARRANTY
ASUS PROVIDE 1-YEAR or 2-YEARS INTERNATIONAL LIMITED PARTS / LABOR WARRANTY, WHICH IS
CALLED GLOBAL SERVICE MEMBER (GSM) SERVICE NETWORK. FOR MORE DETAILS
ABOUT GLOBAL WARRANTY, PLEASE CLICK THE LINK TO
ASUS NOTEBOOKS GSM.
THE ASUS ENSEMBLE NOTEBOOKS PC (SO-CALLED PRE-CONFIGURED SYSTEMS) SUCH AS ASUS W1N,
W2V, V6V, W3V, W5A/W5AE AND
S5A/S5N/S5NE MODELS MAY BE RETURNED 15 DAYS OF PURCHASE AS LONG AS IT IS
FACTORY SEALED. OUR COMPANY, AGEARNOTEBOOKS.COM WILL NOT TAKE RESPONSIBILITY FOR
CHANGES IN THE ACCESSORIES INCLUDED WITH THESE PACKAGES, AS THEY MAY
CHANGE FROM SHIPMENT TO SHIPMENT. ASUS WARRANTS THIS ASUS BRAND NAME NOTEBOOKS HARDWARE PRODUCT AGAINST DEFECTS IN MATERIALS AND WORKMANSHIP FOR A PERIOD OF
ONE
(1) YEARS FROM THE DATE OF ORIGINAL RETAIL PURCHASE. IF YOU DISCOVER A DEFECT,
ASUS WILL AT ITS OPTION,
REPAIR OR REPLACE THIS PRODUCT AT NO CHARGE TO YOU FOR PARTS
/ LABOR FOR 1-YEARS, PROVIDED YOU RETURN IT DURING THE WARRANTY PERIOD, AND PROVIDED YOU
OBTAIN A RETURN MATERIAL AUTHORIZATION (RMA) NUMBER PRIOR TO SHIPPING YOUR DEFECTIVE PRODUCT.
THE RMA NUMBER MUST APPEAR PLAINLY ON THE OUTSIDE OF THE SHIPPING PACKAGING.
ASUS RMA NUMBERS CAN BE OBTAINED BY
CALLING ASUS COMPUTER INTERNATIONAL, INC. AT 1.510.739.3777 (Select
Option 3). TO EACH PRODUCT RETURNED FOR WARRANTY SERVICE, PLEASE ATTACH YOUR NAME,
ADDRESS, TELEPHONE NUMBER, ASUS RMA NUMBER, AND PROOF OF DATE OF ORIGINAL RETAIL PURCHASE. You may
EMAIL or call
AGearNotebooks.com at 1.510.742.3278 to request a receipt by emailed,
faxed or mailed to you. You must ship the products to Asus Computer
International, Inc. in its original packaging,
prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
ASUS COMPUTER INTERNATIONAL LCD PANEL ZERO BRIGHT DOT GUARANTY POLICY
DATE OF REVISE: MARCH 16, 2005
SUBJECT:
REVISE CURRENT LCD "DEAD PIXEL" POLICY IN ORDER TO MEET THIS YEAR'S
NEED AND REDUCE SOME CONFUSING OR ARGUMENT, ALSO STANDARD THE PROCESS
FOLLOW BY THE HEADQUARTER.
TARGET MODEL:
ASUS BRANDED NOTEBOOK (ASUS ENSEMBLE) WITH SELECTED MODELS (W1/ W2/V6V) ONLY.
COVER PERIOD:
WITHIN FIRST 30 DAYS OF NOTEBOOK PURCHASING BASED ON END USER'S PURCHASING INVOICE DATE.
CONTENT:
CUSTOMER WHO PURCHASE SELECTED ASUS BRANDED IN THE NORTH AMERICA
WITH "ZERO BRIGHT DOT FREE" (ZBD) GUARANTY SERVICE COVERED ELIGIBLE
FOR ZBD FREE LCD PANEL EXCHANGE CLAIM WITHIN FIRST 30 DAYS OF PURCHASE,
THE FIRST 30 DAYS’ PERIOD DIRECT APPLY TO THE END-USER, ANY CLAIMER
NEEDS TO PROVIDE THE INVOICE TO PROVE IT WITHIN FIRST 30 DAYS.
END-USER MAY CONTACT OUR NOTEBOOK TECHNICAL SUPPORT / RMA SERVICE Rep. FOR
RETURNING NOTEBOOK'S LCD PANEL EXCHANGE;
THIS SERVICE WILL NOT IMPLY TO THE "DOA", WHICH MEANS NO REPLACEMENT/CREDIT
CAN BE CLAIMED.
THIS GUARANTY SERVICE PROGRAM ONLY COVER FIRST 30 DAYS OF END USER PURCHASING,
ANY CLAIM CASE IF OVER OUR GUARANTY PERIOD, THEN WILL ONLY TREAT AS
REGULAR RMA PROCESS, AND WILL NOT ACCEPT ANY ZBD LCD PANEL EXCHANGE, ASUS
SERVICE ONLY FOCUS ON FUNCTIONAL REPAIR (THERE IS NO ZBD WILL BE OFFER
EVEN LCD REPLACED).
THERE WILL HAVE $50 SERVICE CHARGE FEE TO THE USER WHO INSIST TO HAVE LCD
PANEL EXCHANGE WITH ZBD OVER OUR FIRST 30 DAYS GUARANTY PERIOD.
REGULAR LCD PANEL WARRANTY:
IF ANY OF THOSE AFTER 30 DAYS‘
CLAIM MEET FOLLOWING CATEGORY THEN WILL ALLOW TO HAVE LCD PANEL
EXCHANGE BUT NOT ZBD GUARANTY:
a) OVER 3 BRIGHT DOTS OR 6 BLACK DOTS OR 8 MIXED BRIGHT AND BLACK DOTS
IN TOTAL.
b) 2 ADJACENT BRIGHT DOTS OR 2 ADJACENT BLACK DOTS.
c) 3 BRIGHT AND / OR BLACK DOTS WITHIN AN AREA OF RADIUS 7.5mm.
FOR THOSE MODELS WHICH ARE NOT COVERED BY "ZBD" GUARANTY SERVICE
PROGRAM AUTOMATICALLY IMPLY TO THIS "REGULAR LCD PANEL WARRANTY" AND
START FROM THE FIRST DAY OF THE NOTEBOOK PURCHASE.
Notes:
1. This regular LCD Panel Warranty's LCD panel replacement is not ZBD guaranty, it is follow by the industry standard.
2. This policy will effect from January, 2005 with factory serial number start with
"5" on selected ASUS branded models. In order to protect our valued
customers' property.
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